Returns

If you wish to return an item then please click here to start your returns process.

All controllers come with a 1 year warranty provided by Custom Controllers UK. The warranty starts from the day of delivery, in the unlikely event that a fault occurs then you are covered, simply report your fault here to begin the returns process:

Once we have accepted your returns request, please safely package your item with all original packing and ship using a tracked and insured delivery service. You must include the completed returns form inside the parcel or your return may not be accepted.

In the unlikely event that your item is lost by the courier when being sent back to us then Custom Controllers UK cannot be held liable. We highly advise all customers use a tracked and insured delivery service to prevent this from happening.

Custom Controllers UK will not be liable for return postage costs. All return postage fees must be paid and posted by the customer. In the unlikely event that you receive a faulty item then postage fees can be reimbursed. However we require the customer to initially pay for this cost and the refund will be initiated once we receive the item back to our warehouse.

Refunds

All of our Products come with a 14 Day Money Back Guarantee, this means for whatever reason if you are unhappy with your purchase or you want to return your item for a full refund then you have 14 days to do so. The 14 day Guarantee starts from the day the product is received and ends after the 14 days have passed. Postage Costs will not be reimbursed.

Once we have received the returned item and confirmed it has arrived in all original packaging then we will initiate a refund to your account and you should receive the refund within 10 working days.

Exchanges

Our exchange policy is 14 days long, this begins the day you receive your item purchased. You then have up to 14 days to return the item. All products purchased on our website can be returned and exchanged for designs of the same value. If exchanges are requested for a higher price product then the difference must be paid before we dispatch the new item. If the exchange is requested for a lower priced item than the original bought then we will refund the difference back to account that made the first transaction. All items to be exchanged have to be unused and in all original undamaged packaging. If items are returned without the original packaging or have signs of being used then your exchange will be rejected and a handling fee will be payable and charged to the account that made the original payment.

Extended Christmas Returns Policy

Every year we extend our returns and exchange policy for all controllers sold on our website in the run up to christmas. The exchange policy is extended from the standard 14 days policy right up until the 5th of January. So all controllers purchased between the 20th of November and the 5th of January can be exchanged and returned for an alternative design. We appreciate that sometimes it is difficult to choose that perfect design for somebody else at christmas. Now you don’t need to worry because if they don’t like the design you have chosen then you can simply return the controller and exchange it for another one, its as simple as that. Please note from the 5th of January onwards we will be reverting back to our standard 14 day exchange policy.