For any help or order enquiries via email then contact our Sales Team at email@example.com
All items posted in the UK are sent via Parcelforce, the shipping time for this service is 48 hours delivery. Allow up to 2 working days for us to prepare your item for delivery and then another 2 working days to receive it. Usual waiting time for your item will be 1-2 working days (including delivery time), except from busy festive periods in which case delays will occur.
Once your item has been sent from our warehouse you will automatically receive an email to let you know your item is on its way, your item should arrive within 2 working days of receiving the email. Please allow 5 working days before contacting us if your item has still not arrived after receiving the dispatch email. Your dispatch email will also include your tracking number which you can use to track on the Parcelforce website.
Returns & Exchange
All controllers come with a 1 year warranty provided by Custom Controllers UK. The warranty starts from the day of delivery, in the unlikely event that a fault occurs then you are covered, simply email your order number and fault description to firstname.lastname@example.org to receive a returns form which will be sent to you via email by one of our sales team once you have made your claim and it has been accepted.